I was at the Fife Victoria Hospital in Kirkcaldy for an appointment earlier today. This was with the Urology Department for the Nurse Led Clinic Non Video Urodynamics KY.
Now I have no intention of going into any of the gory details of what went on, let’s just say I was left feeling ‘a bit empty’ with a ‘tingling sensation’. I also felt really hungry as I didn’t have any breakfast due to the early start. The nurse that took me through it all was excellent. This was a person who was very thorough – telling me exactly what would happen during the procedure. Also what I should expect to happen and how I should/would feel. I was in the hands of a nurse that cared and also enjoyed their job.
I’ve always been a believer of praising someone; a group of people etc when they have been excellent with you. This nurse really is a credit to NHS Fife. My appointment started at 09:00 and we were finished by 11:10. All of the staff at the Urology Department were great with me and the other patients. They were also friendly and a good laugh as well.
Once I tidied myself and freshened up, I headed to the WVRS cafe. As I mentioned, I was hungry. So it will come as no surprise to some people, especially my former UNISON colleagues, I got myself a latte, a bacon roll and a braw fruit scone. One of the staff carried my order over to the seat I was sitting at. I had a good laugh with them member of staff and thanked her for the kindness. I’m not sure if she had noticed my hands shaking or not, but I really appreciated her doing this for me.
It’s the small things like that you remember and you then tend to go back to that cafe, rather the others in some hospitals like Costa Coffee etc.At one point three WVRS staff members were dealing with my order. I couldn’t help but feel that it was so effective and efficient. All the staff in this cafe really were great and friendly with me.
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